Shipping policy
Shipment processing time
All orders are processed within 2-5 business days, Sunday -Thursday. Orders are not shipped or delivered on Fridays or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard international shipping fees do not include taxes or duties as we are not able to supply estimated duties and taxes for this information may vary by country. Any duties and taxes assessed by customs are the responsibility of the customer.
|
Shipment method |
Estimated delivery time | Shipment cost |
| Free pick up from the Greens (send WhatsApp 050 755 9431 for exact location pin) | 4 hours | 0 AED |
| UAE Standard delivery charge | 2-5 business days | 25 AED |
| UAE Free shipping | 2-5 business days | above 200 AED |
| GCC countries Standard delivery charge | 5-10 business days | 60 AED |
| GCC Free shipping | 5-10 business days | above 1000 AED |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or OFAC countries or out of service areas.
We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Your order can’t be delivered to the P.O. Boxes and out of service areas.
Out of service areas:
Abu Dhabi–Al Adla, Liwa, Al Dabyia,Rumaitha,Al Dhafra (Airbase) Sabkhah,Al Fayaa,Shalila,Al Hamra,Shaybah,Al Khis,Shubaytah, AlSila’a,Taraq,Alyhyali,Wedhail,Arada, , Baraquah nuclear plant,Asab, Dalma Island,GuwaifathHamim , Jeeisah, Jereirah,Kayyam, Bida al Mutawa
Al Ain – Abu Hurabah, Abu Krayyah, A lAraad,Al Dahma,, Al Dhahira, Al Gharbia, Buraimi, Malagit, Umm Zamool.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Payment
- Cash on delivery (within UAE only)
- Bank transfer
- Payment link powered by Zbooni sent over WhatsApp
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.