Terms of service

General

www.feelgoodshoes.ae is owned and operated by Feel Good Shoes LLC. Throughout the website, the terms “we”, “us” and “our” refer to Feel Good Shoes LLC. We offer this website, including all information, tools, and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


Intellectual property rights
 www.feelgoodshoes.ae website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Feel Good Shoes LLC. All content is provided by Feel Good Shoes LLC as a service to its current and prospective customers and may be used for personal information and product ordering purposes and non-commercial use only. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our prior written permission. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

Trademarks:
Reproduction or misuse of any trademarks and logos on the www.feelgoodshoes.ae website is strictly prohibited and remain the intellectual property of Feel Good Shoes LLC. Feel Good Shoes LLC retains all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks and are protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the www.feelgoodshoes.ae website. Your misuse of the trademarks displayed on the www.feelgoodshoes.ae website is strictly prohibited.

Your rights
As a customer of Feel Good Shoes LLC you have the right to expect that:
1. Any products you order through www.feelgoodshoes.ae will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;
2. Certain remedies will be followed if a product is agreed to be defective;
3. You have the choice to a full refund or exchange if a defective product is unable to be repaired or replaced.

For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

Your activity
As a www.feelgoodshoes.ae account holder you agree that you will be personally responsible for your use of your account and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our terms and conditions, we may deny you access to this website on a temporary or permanent basis.

Registration
To use some of the services or features made available to you on www.feelgoodshoes.ae you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@feelgoodshoes.ae.

Pricing Policy
Prices are displayed on the www.feelgoodshoes.ae website in United Arab Emirates Dirhams (AED). Feel Good Shoes LLC is currently based in the United Arab Emirates where Taxes, GSTs and VATs (we are not a VAT payer) are not chargeable and therefore not included in our pricing.

Eligibility to purchase
Currently we accept Cash On Delivery (COD) payments, as well as a bank transfer and payment via a payment link powered by Zbooni, which will be sent to you via WhatsApp.

Purchasing products on www.feelgoodshoes.ae is only available to individuals who meet our terms of eligibility. All purchasers must be over 18 years of age. 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.


Please refer to our Privacy Policy for further information about how we use your data.

Order approval
After you place your order, you will be sent an email confirming that it has been received and will be handed over to the courier. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and Feel Good Shoes LLC will be completed when we email you to confirm the goods have been dispatched. Www.feelgoodshoes.ae website and communication is always conducted in English.

We reserve the right not to accept your order in the event, for example that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

Payment
Currently we operate in the UAE and deliver within GCC. We accept Cash On Delivery payments from UAE customers only.

Bank transfer and payment via a payment link powered by Zbooni from UAE as well as GCC customers.

All www.feelgoodshoes.ae payments will be processed in United Arab Emirates Dirhams. 

If you are paying by Cash on Delivery we ask you to please have the exact money ready to avoid our delivery staff having to carry lots of change, and be sure to be available to receive the order at the specified address at the time communicated by the courier company. Cash payments must always be made in AED currency.


Cancellation by us
At Feel Good Shoes LLC we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if one or other of the following circumstances apply:
• we do not have sufficient stock to deliver the goods you have ordered.
• we do not deliver to your area or country
In the event of cancellation, we will contact you by e-mail, or phone within 24 hours of receiving your order. 

Cancellation by you
Feel Good Shoes LLC aims to ship any orders received before 12pm that same day, (excluding Fridays and public holidays). If you contact us and the order has already shipped we cannot cancel the order. However if the order has not been shipped we will happily cancel the order and re-credit your account.

To cancel your order before it is shipped we encourage you to contact us in no less than 2 hours from completing the order via email at info@feelgoodshoes.ae or by phone on +971 507559431.

Insurance and Delivery
Feel Good Shoes LLC insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Please note that although we aim to dispatch orders made before 12pm the same day, we cannot dispatch all orders immediately. Reasons we cannot dispatch an order the same day are as follows:

• Order was placed after 12pm (and will be dispatched the next business day)
• Order was placed on a Sunday or public holiday (and will be dispatched the next business day)
• Order could not be fulfilled i.e. item is out of stock.
• Courier delays or unavailability

In the event an order cannot be fulfilled we will contact you immediately to arrange an alternative product or refund.

Feel Good Shoes LLC cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. See our Delivery information section for delivery timeframes and charges.